SoundSeam does not use account passwords. You sign in through a secure magic link sent to your email, so protecting that inbox is the most important step you can take.
Secure the email account behind SoundSeam
- Turn on multi-factor authentication with your email provider.
- Keep your email provider's recovery details current.
- Review signed-in devices, forwarding rules, and security alerts regularly.
- Sign out of both SoundSeam and your email on shared or public devices.
- Investigate unexpected profile, purchase, project, or payout changes immediately.
Treat every magic link as private
A SoundSeam magic link can sign someone into your account. Never forward it, paste it into a support message, or share a screenshot that exposes the URL.
Request sign-in links only from Log in. Use the newest email you receive, and open it on the device where you intend to use SoundSeam. If you did not request a link, do not open it. Secure your email account and contact Support if the messages continue.
SoundSeam support will never ask you to send them a magic link or email authentication code.
Protect purchases, downloads, and projects
Order pages, receipts, download links, project invitations, and editor links may expose private information or grant access. Send them directly to the intended person rather than posting them in public channels. If a link reaches the wrong person, contact support with the relevant purchase, track, or project ID.
Protect payout access
Open payout management through the Whop portal linked from SoundSeam. Check that you are on the expected Whop page before entering financial information. Keep the email account connected to Whop secure as well.
Support may ask for a transfer, purchase, or track ID to investigate a problem. It should not ask for bank login details, a full card number, a magic link, or a one-time authentication code.
If you suspect someone accessed your account
- Secure your email account first and sign out unfamiliar email sessions.
- Check for forwarding rules or recovery details you did not add.
- Request a fresh SoundSeam magic link from Log in.
- Review your SoundSeam profile, purchases, private projects, invitations, and Whop payout settings.
- Contact Support with the approximate time and the actions you observed. Do not include sensitive authentication or financial details.