SoundSeam Privacy Policy

We collect information to provide, improve, and personalize our Services. The types of information we collect include:

1.1 Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, username, password, and, optionally, phone number, mailing address, and profile details (e.g., artist bio, social media links).
• Payment Information: When you purchase beats, subscriptions, or services, we collect billing details (e.g., name, billing address) through third-party payment processors like Stripe or PayPal. We do not store full payment card details but may retain partial information (e.g., last four digits of your card) for transaction records.
• Content Information: Music files, beats, samples, or other materials you upload to sell or share, including metadata (e.g., track titles, genres).
• Communication Information: Information you provide when contacting us via email, support forms, or chat, including your inquiries, feedback, or survey responses.
• License Information: Details related to licensing agreements for beats, such as license type, terms, and buyer information.

1.2 Information Collected Automatically

• Usage Data: We collect data about your interactions with our Services, including IP address, browser type, device information, operating system, pages visited, time spent, and clickstream data.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, store preferences, and deliver personalized ads. See our Cookie Policy (Section 8) for details.
• Analytics Data: We use tools like Google Analytics to collect aggregated data on user behavior, such as page views, session duration, and referral sources.
• Location Data: We may collect approximate location data (e.g., city or country) based on your IP address to comply with regional regulations or tailor content.

1.3 Information from Third Parties

• Third-Party Services: If you connect your SoundSeam account to third-party platforms (e.g., Spotify, SoundCloud), we may receive information like your profile details or music preferences, subject to their privacy policies.
• Social Media: If you interact with us on social media or log in via social media accounts, we may collect your public profile information.
• Service Providers: We may receive data from partners providing analytics, marketing, or fraud prevention services.

We use your information to operate, improve, and secure our Services, based on the following legal bases under applicable laws (e.g., GDPR, CCPA):

2.1 To Provide and Improve Our Services

• Create and manage your account.
• Process transactions and deliver purchased beats or licenses.
• Facilitate uploads, downloads, and sharing of music content.
• Personalize your experience, such as recommending beats or producers.
• Analyze usage trends to enhance platform functionality (Legal Basis: Performance of a contract, Legitimate interests).

2.2 To Communicate with You

• Send transactional emails (e.g., order confirmations, license agreements).
• Respond to your inquiries or support requests.
• Provide updates about our Services, promotions, or events (with your consent where required).
• Conduct surveys or user research to improve our offerings (Legal Basis: Consent, Legitimate interests).

2.3 For Marketing and Advertising

• Deliver targeted ads based on your interests or behavior (with consent where required).
• Measure the effectiveness of our marketing campaigns.
• Promote our Services on third-party platforms (Legal Basis: Consent, Legitimate interests).

2.4 For Security and Compliance

• Detect and prevent fraud, abuse, or unauthorized access.
• Monitor compliance with our Terms of Service and applicable laws.
• Protect the rights, property, and safety of SoundSeam, our users, and the public (Legal Basis: Legal obligation, Legitimate interests).

2.5 For Legal and Administrative Purposes

• Comply with legal obligations, such as tax reporting or responding to lawful requests.
• Maintain records for accounting, auditing, or dispute resolution (Legal Basis: Legal obligation, Legitimate interests).

We do not sell your personal information for monetary consideration. However, we may share your information as follows:

3.1 With Service Providers

We share information with trusted third-party providers who assist us in operating our Services, including:

• Payment processors (e.g., Stripe, PayPal) for transaction processing.
• Cloud storage providers (e.g., AWS) for hosting music files and data.
• Analytics providers (e.g., Google Analytics, Statsig) for usage insights.
• Marketing platforms (e.g., Mailchimp) for email campaigns.
• Fraud prevention tools (e.g., Arkose Labs) for security.

These providers are contractually obligated to protect your data and process it only for specified purposes.

3.2 With Other Users

• Public Profile: Your username, artist bio, and uploaded beats may be visible to other users or the public, depending on your privacy settings.
• License Transactions: When you sell a beat, the buyer receives your name and license details to complete the transaction.

3.3 For Legal Reasons

We may disclose your information to:

• Comply with legal obligations, such as court orders or subpoenas.
• Respond to law enforcement requests in accordance with applicable laws.
• Protect our rights, property, or safety, or that of our users or the public.

3.4 In Business Transfers

If SoundSeam is involved in a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity, with notice to you and safeguards to protect your privacy.

3.5 With Your Consent

We may share your information for other purposes if you provide explicit consent, such as participating in a promotional partnership.

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

4.1 GDPR Rights (EEA and UK Residents)

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal exceptions.
• Restriction: Limit how we process your data in certain cases.
• Portability: Receive your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests, including direct marketing.
• Withdraw Consent: Revoke consent for processing at any time, where applicable.

4.2 CCPA/CPRA Rights (California Residents)

• Know: Request details about the personal information we collect, use, or disclose.
• Delete: Request deletion of your personal information, subject to exceptions.
• Opt-Out of Sale/Sharing: Opt out of the sharing of your data for targeted advertising (we do not sell data for monetary consideration).
• Non-Discrimination: We will not discriminate against you for exercising your rights.
• Limit Use of Sensitive Data: Restrict the use of sensitive personal information, where applicable.

4.3 Other Jurisdictions

Residents of other regions (e.g., Canada under PIPEDA, Brazil under LGPD) may have similar rights. Contact us to exercise these rights.

4.4 How to Exercise Your Rights

To submit a request, email us at [email protected] or use the “Data Request” form on our website. We may verify your identity (e.g., via email or government-issued ID) to protect your data. We will respond within the legally required timeframe (e.g., 30 days for GDPR, 45 days for CCPA). You may designate an authorized agent to submit requests on your behalf, subject to verification.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer period is required by law. For example:

• Account information is retained while your account is active and for two years after account closure to comply with tax or legal obligations.
• Transaction data is kept for seven years to meet accounting and tax requirements.
• Usage data may be anonymized and retained indefinitely for analytics.

If you request deletion, we will remove your data unless we are legally required to retain it (e.g., for tax purposes).

We implement robust physical, technical, and administrative security measures to protect your data, including:

• Encryption of data in transit (e.g., TLS/SSL) and at rest.
• Regular security audits and penetration testing.
• Access controls to limit data access to authorized personnel.
• Anonymization of data where possible for analytics.

Despite these measures, no system is completely secure. If we detect a data breach, we will notify affected users and regulators as required by law (e.g., within 72 hours under GDPR).

SoundSeam operates globally, and your data may be processed in the United States or other countries where our servers or service providers are located. We comply with international data transfer requirements, such as:

• GDPR: Using Standard Contractual Clauses (SCCs) for transfers outside the EEA/UK.
• CCPA: Ensuring service providers adhere to equivalent protections.

If you are in a region with strict data transfer rules, contact us for details on our transfer mechanisms.

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver ads. Our Cookie Policy explains:

• Types of cookies (essential, functional, analytics, advertising).
• How to manage cookie preferences via browser settings or our consent banner.
• Third-party cookies used by partners like Google Analytics.

You can opt out of non-essential cookies at any time via our cookie consent tool.

Our Services may link to third-party websites or integrate with third-party platforms (e.g., Spotify, PayPal). These third parties have their own privacy policies, and we are not responsible for their practices. Review their policies before sharing information.

Our Services are not intended for individuals under 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will delete it promptly. Contact us if you believe we have collected such data.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. If changes are significant, we will notify you via email, through the Services, or by updating the “Last Updated” date. Continued use of our Services after changes constitutes acceptance of the updated policy.

For questions, concerns, or to exercise your privacy rights, contact us at:

SoundSeam Technologies, Inc.
Email: [email protected]

If you are in the EEA or UK, our Data Protection Officer can be reached at [email protected]. You may also lodge a complaint with your local data protection authority (e.g., ICO in the UK, CNIL in France).

13.1 What Are Cookies?

Cookies are small text files stored on your device to remember preferences, track activity, or deliver ads. We use cookies to improve functionality, analyze usage, and personalize content.

13.2 Types of Cookies We Use

• Essential Cookies: Required for core functionality, such as logging in or processing transactions.
• Functional Cookies: Enable features like remembering your preferences or language settings.
• Analytics Cookies: Collect data on how you use our Services (e.g., pages visited, time spent).
• Advertising Cookies: Deliver targeted ads based on your interests.

13.3 Managing Cookies

You can manage cookies via our consent banner or your browser settings. Disabling cookies may limit some features. For third-party cookies, review the privacy policies of providers like Google Analytics or Facebook Pixel.

Under the CCPA/CPRA, we provide the following disclosures:

• Categories of Personal Information Collected: Identifiers (e.g., name, email), financial information (e.g., partial payment details), commercial information (e.g., purchase history), internet activity (e.g., browsing data), geolocation data (approximate), and user-generated content (e.g., music files).
• Sources: Directly from you, automatically via cookies, or from third parties.
• Business Purposes: Service provision, analytics, marketing, security, and legal compliance.
• Shared with: Service providers, other users (e.g., public profile), or as required by law.
• No Sale of Data: We do not sell personal information for monetary consideration but may share data for targeted advertising (you can opt out).

To opt out of sharing, email [email protected] or use the “Do Not Sell/Share My Info” link in our footer.

Under GDPR, we process your data based on:

• Consent: For marketing or non-essential cookies.
• Contract: To provide Services you’ve requested.
• Legal Obligation: For tax or regulatory compliance.
• Legitimate Interests: For analytics, fraud prevention, or service improvements.

Our Data Protection Officer oversees compliance and can be reached at [email protected].