SoundSeam first records an eligible free-download contact, then attempts to send that contact to the selected email destination. These are separate steps.
Check SoundSeam first
Open the audience or email settings and confirm the integration is connected and a destination is selected. If the contact appears in SoundSeam, the lead was captured even if the provider sync failed.
Check the provider
Sign in to Mailchimp, Kit, or Klaviyo and look for:
- an expired or revoked authorization
- a deleted list, form, audience, or destination
- missing required custom fields
- a suppressed, bounced, or already-unsubscribed address
- account limits or compliance holds
Reconnect from SoundSeam when authorization has expired. Select a new destination if the original was deleted.
Avoid duplicate testing
The same person may not be eligible to repeat the identical free-download exchange immediately. Use a controlled test address and one eligible beat rather than submitting the same form many times.
What support needs
Send support the producer username, provider name, destination name, approximate capture time, masked contact email, and the status shown in SoundSeam. Do not send the provider password, API secret, or exported mailing list.